Terms & Conditions

3.1 Initial Deposit

• • The Initial Deposit is 10% of the total Package Price.
• • This deposit is strictly non-refundable under any circumstances once paid.

3.2 Payment Schedules

• • 3-Month Term: Initial Deposit (Month 1) + two (2) subsequent equal monthly installments (Months 2 and 3).
• • 6-Month Term: Initial Deposit (Month 1) + five (5) subsequent equal monthly installments (Months 2 through 6).
• • Payment Methods: Accepted via credit card, bank transfer, or designated electronic payment gateways.
• • Grace Period: A strict 3-day grace period applies to all monthly due dates under the 3-Month and 6-Month installment terms. The grace period does not apply to the Full-Payment Option, which is payable in full at enrollment.
• • Cleaning Fee: After the total base price is calculated and reserved, a cleaning fee of ₱500 per night is added and divided equally across the monthly installment payments.

3.3 Default and Consequences of Missed Payments

• • For the 3-Month Term: If any single installment is missed beyond the grace period, the reservation is canceled, and 100% of all previous payments are permanently forfeited.
• • For the 6-Month Term: If two (2) consecutive installments are missed, or if any single installment remains unpaid for 30 days, the reservation is canceled, and 100% of all previous payments are permanently forfeited.

3.4 Full-Payment Option

• • Guests paying 100% upfront bypass the installment schedule and may immediately propose a staycation date for the Provider to confirm.
• • Provider Confirmation: The lock-in date or dates selected under the Full-Payment Option remain subject to final availability confirmation by the Provider. No date is considered reserved until the Provider verifies availability and issues a confirmation and reference number.
• • No Grace Period: Because payment is made in full at enrollment, the 3-day grace period in Section 3.2 does not apply to the Full-Payment Option.
• • Base Rate Discount: Guests who pay 100% upfront receive a 5% discount on the base nightly rate (weekday or weekend, whichever applies). The discount applies only to the base room rate and does not apply to Holiday Surcharges, excess guest fees, or cleaning fees.
• • Bonus Perk: Guests who pay 100% upfront enjoy complimentary use of the gas stove and table tennis-billiards set as optional amenities — free of charge. This excludes pool heating, the ala-Kawa bath, and the massage chair, which remain paid add-ons.

3.5 Date Determination and Lock-In Milestones

• • 3-Month Term Lock-In: The Booker-Guest may select and confirm the final staycation date only upon successful receipt of the 2nd-month payment.
• • 6-Month Term Lock-In: The Booker-Guest may select and confirm the final staycation date only upon successful receipt of the 5th-month payment.
• • No Early Holds: Any attempts, requests, or communications to hold, block, or reserve dates prior to these exact payment milestones are non-binding, void, and subject entirely to real-time availability.
• • Priority: Date allocation operates strictly on a "first-paid, first-served" basis relative to the milestone completion time.
• • Post-Lock Changes: Once a date is locked at the milestone, any subsequent date changes are treated as a rebooking, subject to a ₱3,000 change fee and calendar availability, except if the lock-in date has already been booked prior to completion of final payment. If the Booker declines to proceed with the rebooking, a refund without interest, less the non-refundable 10% Initial Deposit and a ₱1,000.00 admin fee, applies (see Section 7).
• • Advance Balance: The Booker-Guest may bypass the standard lock-in milestone by paying the remaining balance in full at any time, as detailed in Section 3.6.

3.6 Advance Balance Payment Option

• • At any point during the installment term, the Booker-Guest may choose to pay the entire remaining balance in a single advance payment, regardless of how many installments remain.
• • Upon provider verification of the advance balance payment, the Booker-Guest immediately becomes eligible to propose a staycation date for lock-in, bypassing the standard lock-in milestone requirement.
• • The provider must verify the advance balance payment and approve the proposed lock-in date or alternative date(s) before the date is formally confirmed.
• • If the proposed date is unavailable, the provider may reject the date and request the Booker-Guest to propose alternative date(s), following the same process outlined in Section 3.5.
• • This option does not waive the non-refundable nature of the Initial Deposit, alter the Package Price, or exempt the Booker-Guest from rebooking fees for post-lock date changes.
• • The Booker-Guest may initiate an Advance Balance Payment at any time via the "Pay Balance & Unlock Dates" button on their booking dashboard or directly from their booking detail page.
• • Upon submission of proof of payment, the system will mark all remaining installments as paid pending provider verification. The Booker-Guest will be notified via email once verification is complete and date lock-in becomes available.
• • Reconfirmation Across All Terms: Regardless of payment term (3-Month, 6-Month, or Full Payment), every proposed lock-in date is subject to final availability confirmation by the Provider. The Booker-Guest will receive an email advising whether the proposed date is available (with a confirmation and reference number) or unavailable (with a request to propose alternative dates). The official booking voucher is issued to the Booker-Guest via email only after the Provider confirms availability.

4.1 Base Rate Structure & Holiday Surcharges

• • Weekdays (Monday–Thursday): ₱12,000 per night.
• • Weekends (Friday–Sunday): ₱15,000 per night.
• • Holiday & Peak Days: The dates below are charged at the weekend rate (₱15,000/night) plus an additional ₱3,000/night holiday surcharge — New Year's Day (Jan 1), Valentine's Day (Feb 14), Chinese New Year, Eid'l Fitr, Eid'l Adha, All Saints' Day (Nov 1), All Souls' Day (Nov 2), Bonifacio Day (Nov 30), Dec 23, Christmas Eve (Dec 24), Christmas Day (Dec 25), Dec 26, New Year's Eve (Dec 31), Maundy Thursday, Good Friday, Black Saturday, and Easter Sunday.
• • Declared Holidays & Long Weekends: Any other date proclaimed by the Philippine government as a special non-working holiday, or forming part of a declared long weekend, is likewise treated as a holiday/peak day for that year and charged at the weekend rate plus the holiday surcharge. Movable dates (Chinese New Year, Eid, and the Holy Week/Easter dates) follow the official government proclamations each year.
• • Rate Lock: The base rate and any applicable holiday surcharges are locked at the time of enrollment and will not increase during the program term, provided the guest does not default.

4.2 Capacity Limits and Excess Fees

• • Base Capacity: Up to fifteen (15) guests max included in the base rate.
• • Excess Capacity: 16 to 25 guests will be charged an additional ₱300 per guest, per night.
• • Absolute Maximum Cap: Under no circumstances shall total occupancy exceed twenty-five (25) guests. Guests exceeding this limit will be denied entry without a refund.

4.3 Availability Disclaimer

• • Enrolling in an installment plan does not guarantee the availability of specific dates.
• • Dates are subject to prior bookings on the platform at the exact moment the guest reaches their respective lock-in milestone.

4.4 Check-In and Check-Out Times

• • Check-In Time: Strictly from 2:00 PM onwards on the scheduled arrival date. Early check-in requests are subject to availability and separate hourly fees.
• • Check-Out Time: Strictly by 11:00 AM on the scheduled departure date.
• • Late Check-Out Penalty: Unauthorized stays past 11:00 AM will incur an immediate penalty fee of ₱1,500 per hour or a fraction thereof. Stays prolonged past 2:00 PM without prior written approval will automatically be billed as one (1) full additional night at the peak weekend rate, without extending the guest's right to occupy the property.